Netwavz Service Terms and Conditions
(a) General Services: Netwavz will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
(b) Remote Support Services: Remote support services may be offered to you via the Internet if your computer was built within the last four years, you have a working cable or DSL high speed Internet connection, and your operating system is Apple OSX, Microsoft Windows XP or newer. If you elect to receive remote support, then Netwavz remotely logs on through your high-speed Internet connection to view your computer desktop in contact with you via a chat session to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow Netwavz to provide the remote support services. By electing to receive remote support, you agree to allow Netwavz to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text or PDF file placed on your computer that will explain the work that was done on your computer. If such a text or PDF file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.
(d) Your Responsibility: You understand and agree that prior to contacting or allowing Netwavz to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Netwavz shall not be responsible under any circumstance for any loss or corruption of data and/or software.
SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: NETWAVZ RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED SERVICES AND INSTEAD REFUND YOUR PAYMENT,
WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY NETWAVZ.
(b) FORCE MAJEURE: If Netwavz’s ability to render services is impaired by you or circumstances beyond the control of Netwavz, Netwavz may choose not to provide or to discontinue services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that Netwavz’s total liability for damages related to its services is limited to the total amount you pay for the services, and you release Netwavz from liability for any indirect, incidental, special, or consequential damages. NETWAVZ IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
If you are not satisfied with services received from Netwavz, please contact us for resolution. We warrant our services for 30 days following the date you received service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by Netwavz and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.
Netwavz, PO Box 281, Cape Charles, VA. Contact Netwavz at 1-757-695-5450.